Frequently Asked Questions

Lots of roofing questions?

We’ve listed the top frequently asked questions for home improvement projects.

Want to talk to a real person? Let’s talk.


 How does this work? What should I expect?
    First, we set up an appointment to have a specialist complete a 21-point roof health check with photos. Based on what he or she finds and your questions, we will explain any next steps with you and/or your insurance company.  The next steps can vary from job to job, but it never hurts to ask for more details regarding your specific situation: feel free to talk with us at 888-360-VISION.
 Will you work with my insurance company?
    We work with a lot of insurance companies all the time; in fact, we know quite a few adjusters personally.
 What’s the timeline of a project?
    Again, this can vary widely, but typically smaller projects (for example, a new roof, gutters, or siding) can be completed within one day, while larger projects (for example, a bathroom or kitchen remodel) can take a week or more.
  Why are all my neighbors getting a new roof?
    If you notice all your neighbors are getting new roofs, chances are you may need one as well.  It’s likely the area has roof damage.  If you think this is the case, call us to set up a free roof inspection and we’ll help you figure out what’s going on.
  When is it too cold to roof?
    Typically, shingle manufacturers specify 40 degree weather to improve the adherence of the shingles.  Tile and slate, on the other hand, can be installed regardless of the temperature.
 Did you know?! Fun fact
 How do you estimate the price of the roof?

     We use the same software as most insurance companies. The value of your roof is usually based on variations in:

  1. Roof size, slope, complexity
  2. The removal of existing roof, setting-up protection, and proper disposal
  3. Installation of new roof (commonly asphalt shingles)
  4. Installation of underlayment (to protect your roof against water/ice damage)
  5. Installation of new flashing, ventilation, trim, vent covers, gutters and downspouts
 A roofer told me I didn’t have to pay my deductible.  What does he mean?
    Any contractor that offers to “waive” or “eat” your deductible is attempting to commit insurance fraud on your behalf.  Only your insurance company can alter your deductible.  There are some instances where the funds from your deductible are saved by choosing not to complete all of the work in the insurance claim.
  How much does it cost to replace a roof?
    There are too many factors that influence pricing: the slope of the roof, the size of the roof, the type of shingle, how many layers your roof might have, city licenses, etc.  If you’re concerned about price, please talk to us at 888-360-VISION and know that we do have financing available.
  Can my roof be repaired?
    It’s best to have an experienced professional inspect your roof – both on the exterior and inside as well.  They’ll check for leaks and any signs that the roof might be failing.  Depending on the age of the roof and the damage to the roof, there might be a chance that repairs could be made.  Please never attempt to do this yourself, unless in the case of an emergency.
  Should I check my skylights and/or chimney while my roof is being inspected?
    Yes, and luckily for you it’s already included in our thorough 21-point inspection!
  Why would my roof have more than one layer?
    Previously, there wasn’t any code to protect homeowners from roofers doing a cheap installation.  Sometimes, home owners attempt to replace their own roof to save money, and not knowing the codes and procedures, don’t tear off the underlying layers.  Multiple layers cause excessive weight to the home structure, decrease the lifespan of the roof.  Layers trap heat and moisture which in turn rots the decking, and in the case of wood shakes, can be a fire hazard.
  What are ice dams? How can I prevent them?
    Ice dams are a ridge of ice that accumulates at the edge of a roof and prevents water (or melting snow) from draining off the roof. This can cause a build-up of water, causing leaks and internal damage.
    Preventing ice dams is fairly simple, in theory.  Keeping the attic/roof the same temperature as the eaves prevents warmer internal temperatures melting water while the colder eaves are still frozen.  How do you do that?  Increase ventilation, add insulation, seal off every possible air leak.  Want even more details?  Great!  We provide a more thorough explanation here.
  What are those dark streaks my roof?
     The dark streaks are a type of algae that lives off the minerals in some types of roof shingles. Algae thrives in moisture, so it’s seen most often on shaded or north-­facing roof slopes that don’t get a lot of direct sun.  Don’t worry, it may look unsightly, but it doesn’t affect roof performance.
  How do I protect my roof in the case of an emergency?
    Anyone who lives in tornado valley needs to know a little about how to protect themselves in case of storm damage: it doesn’t take much for a heavy tree limb to snap and take out part of a roof!
At a basic level, here’s how we do it: a woven plastic tarp held in place with 1×3 wood strips.
    Again, remember roofs are treacherous, particularly when wet, and tarps are slippery even when dry. You don’t want to be wrestling with one in high winds, either. Better to submit a claim for property insurance than to have your family submit a claim for life insurance.
 picture of roof tarped in emergency